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Frequently Asked
Frequently Asked Questions
How do I claim warranty?
Send the product information, issue description, and purchase or rental details through WhatsApp or email. Our service team will guide the next step.
Are spare parts available locally?
Yes. We provide local spare parts support for supported product lines to reduce downtime and keep warehouse operations moving.
Is there a minimum order?
Minimum order requirements depend on the product category, rental term, and service package. Contact our team for a suitable recommendation.
How long is the delivery process?
Delivery timing depends on product availability, location, and preparation requirements. Our team will share an estimated timeline after consultation.
Can I schedule a demo?
Yes. You can request a product demo or consultation and our team will coordinate the available schedule with your company.
What areas do you cover?
We support customers across Greater Jakarta, West Java, Central Java, East Java, North Sumatra, and Kalimantan through our office network.
Do you offer rental programs?
Yes. Rental programs are available for selected electric warehouse equipment, including short-term and long-term operational needs.
What warranty does iMOW offer?
iMOW provides product warranty and after-sales support based on the selected unit and service agreement. Our team confirms the warranty scope before delivery.
Office Location
Jl Gaharu Blok F5 No 10A Kawasan Industi Delta Silikon 2, Cicau, Central Cikarang, Bekasi Regency, West Java 17550
Grand Dhika Commercial Estate no.19, Jl.Jend. Urip Sumoharjo km.12,8, Kelurahan Randu Garut, Kecamatan Tugu, Kota Semarang
Jawa Tengah – 50153
Rental & Leasing
Scale your warehouse operations without heavy capital expenditure. Our rental programs include full maintenance, telematics, and operator training.